Welcome to the official website of Eyes2Eyes, owned and operated by Eyes2Eyes Non-Profit Organization, Cape Town. Eyes2Eyes is committed to protecting the privacy of the users of this website. We are committed to protecting your personal information and being transparent about what information we hold about you, whether you are a visitor to our websites, a subscriber to our newsletters, a financial supporter, a volunteer or participant in one of our programmes.

We comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act No.25 of 2002 (ECTA) which govern your right to having your personal information kept private. The following privacy statement outlines how Eyes2Eyes collects, uses, discloses, and safeguards the Personal Information it processes during its operations.

DEFINITIONS

In this privacy statement, Eyes2Eyes makes use of the following terms:

1. “Personal Information” refers to all information which may be personal in nature or information about an identifiable natural or existing juristic person in terms of POPIA.

2. “User, you, your or yourself” refers to any person who makes use of the website.

YOUR PERSONAL INFORMATION AND CONSENT

Eyes2Eyes may collect personal information in conducting its operations, including using its website. Eyes2Eyes aims to ensure that your personal information is accurately recorded, and we adhere to processes that help ensure and maintain data accuracy. website users are provided with sufficient access to review and correct their personal information.

In processing such personal information, Eyes2Eyes ensures that it complies with the provisions of POPIA, and personal information is used for legitimate operational purposes. Eyes2Eyes limits the use and disclosure of personal information to include only what is permitted in terms of POPIA, where consumers have consented to such collection, use and disclosure. Eyes2Eyes does not, except where otherwise permitted by law, collect, use, or disclose your personal information without your consent. Personal information obtained will be maintained with confidentiality. Unless we have your consent or permitted under the national laws, we will not sell, rent, or lease your personal information to others. We will not use or share your personal information in ways unrelated to the circumstances described in this Privacy Statement.

USE AND DISCLOSURE OF PERSONAL INFORMATION

Eyes2Eyes operates its website, and conducts its operations in general, in accordance with South African legislation. Eyes2Eyes considers it vital to protect the privacy interests of data subjects. If Eyes2Eyes sends personal information outside of South Africa (including if such information is hosted offshore), Eyes2Eyes will ensure that it takes all reasonable steps to ensure that it complies with all applicable laws in this regard, including POPIA. Unless permitted under the law or your consent is obtained, Eyes2Eyes will not transfer your personal information outside the Republic of South Africa.

RETAINING YOUR PERSONAL INFORMATION

All personal information retained on Eyes2Eyes’s database, including such information obtained using the website, is in accordance with the retention provisions set out in the laws and regulations of South Africa, including those set out in POPIA. Eyes2Eyes will only keep your personal information for as long as reasonably necessary to fulfil the purpose agreed upon.

COMMUNICATION

Only with your consent, Eyes2Eyes may use your personal information to promote and market additional products, services, and special offers from us that may be of interest to you. We will use your personal information for the direct marketing purpose only if you give your consent to us or it is permitted by the laws. Upon visiting the website, we may ask you if you want to sign-up to receive our newsletters and related-communications. If you decide to register for emails, you may opt-out from receiving such communications, at any time. If you wish to opt-out, please either click the relevant link in the footnote of the emails to “Unsubscribe” from our marketing and related communications or respond to the newsletter asking to be unsubscribed. If you do not provide us your consent, some features in our website may not be available to you.

COOKIES

Cookies are small files containing information that a website uses to track a visit by a user. Cookies allow Eyes2Eyes to better understand how the website is used by users to improve the performance of the website for users. A cookie is also set on your computer to allow Eyes2Eyes to recognize you whenever you visit and collect information, like the pages you visit and the preferences you choose. We use the information we collect for statistical purposes and to study how the website is used so that we may improve and enhance your experience on the website. No personal information is stored in cookies. It is possible for you not to accept our cookies while using website by setting the preference in your web browser.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

Eyes2Eyes’s contact information is as set out on the “Contact Us” page of this website. It is important to note that you have rights in relation to your personal information. We will make reasonable efforts to promptly address your requests related to changes in personal information that we maintain.

You have the right to contact Eyes2Eyes at any time to ask Eyes2Eyes to:

1. Confirm that Eyes2Eyes holds your personal information.

2. Provide you with access to any records containing your personal information or a description of the personal information that Eyes2Eyes hold about you.

3. Confirm the identity or categories of third parties who have had, or currently have, access to your personal information.

When you make a request regarding your personal information, Eyes2Eyes will take reasonable steps to confirm your identity. There may be circumstances under which Eyes2Eyes cannot grant access to your personal information, including where granting you access would interfere with the privacy of others, or result in a breach of confidentiality. Eyes2Eyes will always provide you with reasons if this is the case.

If you are of the impression that any personal information that Eyes2Eyes holds about you is incorrect, including that it is inaccurate, irrelevant, outdated, incomplete, or misleading, you can contact info@eyes2eyes.org.za to correct it. If you believe that any personal information that Eyes2Eyes holds about you is excessive or has been unlawfully obtained, you can ask Eyes2Eyes to destroy or delete it. You may do the same if you think that Eyes2Eyes has retained if for longer than necessary, given the purpose. It is important, however, to understand that if you withdraw your consent for Eyes2Eyes to use some of your personal information, it may affect the quality and degree of service that Eyes2Eyes can provide to you and to others.

When you contact Eyes2Eyes for purposes related to your personal information, please provide your:

1. Name

2. Physical address

3. Email address

4. Description of the circumstances under which you provided the above data.

OUR COMMITMENT TO YOUR SECURITY

Eyes2Eyes maintains physical, technical, and organisational safeguards to protect any data that we collect. Eyes2Eyes has adopted a security model to protect your personal information that complies with generally accepted information security practices and procedures. Your personal information is only accessible to those employees, agents, or contractors for operational purposes and on a strictly need-to-know basis.

The Eyes2Eyes website takes precautions when collecting your personal information. Personal data is collected using an encrypted web-page governed by industry-standard secure transport mechanisms.

Eyes2Eyes has implemented fire-wall technology, password controls, encryption processes and antivirus software. This is in addition to as the physical security measures adopted by Eyes2Eyes to ensure that it takes all reasonable technical and organisational measures to prevent loss of damage to, or unauthorised destruction of personal information, and unlawful access to or processing of personal information.

PROTECTING CHILDREN’S PRIVACY

Eyes2Eyes defines children as individuals under the age of 18. Whilst the services offered by Eyes2Eyes in reducing barriers to ocular care are sometimes relevant to children, this website is not intended for the use or information collection of children. Eyes2Eyes does not knowingly collect information from children. We encourage parents and guardians to take an active role in their children’s online activities and interests, and for parents and guardians of children that would benefit from the services of Eyes2Eyes to supervise their use of the website facilities and to represent them in correspondence with Eyes2Eyes.

THIRD-PARTY WEBSITES

Eyes2Eyes website may offer links to third-party websites, including payment gateways for credit card payment. You should be aware that operators of linked websites may also collect your personal information (including information generated using cookies) when you link to their websites. If you follow a link to any of these websites, it is important to note that these websites have their own terms of use and privacy policies and that Eyes2Eyes does not accept any responsibility or liability for them. Eyes2Eyes is not responsible for any representations, information, warranties, or content on any website of any third-party.

As such, Eyes2Eyes is not responsible for how third-parties collect, use, or disclose your information. Eyes2Eyes does not exercise control over third-parties’ privacy policies. It is important for you to familiarize yourself with their privacy policies before providing them with your personal information.

Eyes2Eyes may use Google Analytics or other similar analytical tools to obtain information collected to display, optimise, and personalise advertisements and customer experience on our website. To determine which advertisements you may find useful, and to personalise your experience on the website.

CHANGES TO OUR PRIVACY POLICY

Our compliance with this website Privacy Statement will be monitored on a regular basis. Eyes2Eyes reserves the right to modify this website Privacy Statement with or without notice. Please note that the website Privacy Statement posted at any time on the website shall be deemed to be the website Privacy Statement then in effect.

CONTACT INFORMATION

Questions, concerns, or complaints related to this website Privacy Statement or Eyes2Eyes’s treatment of personal information should be directed to the email address info@eyes2eyes.org.za

INFORMATION REGULATOR CONTACT DETAILS:

inforeg@justice.gov.za

SALU Building, 316 Thabo Sehume Street, Pretoria

Tel:012-4064818